1. Overview

At Lithium Battery Depot Ltd, we stand behind the quality of our products. This Return and Refund Policy outlines our commitment to ensuring you receive functional, defect-free lithium batteries, inverters, and solar panels.

We accept returns for manufacturer defects only. This policy is designed to protect customers while ensuring fair use of our products.

2. What Qualifies for Return

Manufacturer Defects

We accept returns for products with manufacturing defects, including:

  • Factory defects in materials or workmanship – Product fails to meet manufacturer specifications due to production errors
  • Non-functional upon arrival – Product does not power on or operate as intended when first received
  • BMS failures or cell degradation beyond specifications – Battery Management System malfunctions or cells underperform relative to stated capacity
  • Component failures – Internal wiring, terminals, displays, or other components fail without user intervention
  • Shipping damage (where packaging is intact) – Product damaged during transit despite proper packaging, indicating manufacturer packaging inadequacy

What Is NOT Covered

The following are explicitly excluded from returns:

  • Improper installation or wiring – Damage caused by incorrect system configuration or connection
  • User damage or misuse – Physical damage, water exposure, overcharging beyond specifications, or unauthorized modifications
  • Incompatible system configuration – Product ordered with wrong voltage, capacity, or specifications for customer’s system (buyer ordering error)
  • Normal wear and tear – Natural capacity degradation within manufacturer specifications over time
  • Buyer’s remorse or change of mind – Customer dissatisfaction not related to product defects
  • Products with tampered or removed serial numbers – Any product where identification has been altered or removed

3. Return Timeframe

Defective products must be reported within 48 hours of delivery.

We recommend inspecting your product immediately upon receipt and testing functionality before installation. Early detection of defects allows for faster resolution.

Products still under manufacturer warranty may be eligible for warranty service rather than return. Contact us to determine the appropriate service path.

4. Proof of Defect Requirements

To process a return, customers must provide evidence of the defect:

For All Products

  • Clear photos or videos showing the defect
  • Product serial number or barcode
  • Original order number or invoice
  • Detailed description of the issue and when it occurred

Additional Requirements by Product Type

Batteries: BMS app system logs (screenshots or exported data) showing voltage, capacity, temperature, and charging/discharging behavior

Inverters: Error codes displayed, LED indicator status, and photos of display panel

Solar Panels: Voltage/current readings under load and photos showing physical condition

5. How to Initiate a Return

Step 1: Contact Us

Reach out via:

  • Email: info@lithiumbatteries.com.ng
  • WhatsApp: +234-809-988-9885

Include your order number, product details, and proof of defect (photos, videos, or BMS logs).

Step 2: Return Authorization

Our team will review your claim within 24-48 hours. If approved, we will provide:

  • A Return Merchandise Authorization (RMA) number
  • Instructions for returning the product
  • Address for return (either our outlet or approved logistics partner)

Step 3: Return the Product

You may return products to:

  • Our outlet (address provided upon RMA approval)
  • Approved logistics partners nationwide (partner locations will be specified based on your location)

Important: Products must be returned with all original packaging, accessories, documentation, and the RMA number clearly marked on the package.

Shipping costs: For verified manufacturer defects, we will cover return shipping costs or arrange pickup. For non-defective returns (e.g., buyer error), the customer is responsible for return shipping.

6. Inspection Process

Upon receiving the returned product:

  • We will inspect the product within 3-5 business days
  • Our technical team will verify the reported defect
  • We will check for any signs of misuse, tampering, or user damage
  • You will be notified of the inspection outcome via email or WhatsApp

If the defect is not manufacturer-related, we will contact you before proceeding. You may either request the product be returned to you (at your cost) or dispose of the product.

7. Resolution Options

Primary Resolution: Product Exchange

Our standard resolution for defective products is a direct exchange. We will replace your defective item with an identical working unit of the same model.

Benefits of exchange:

  • Faster resolution – replacement typically ships within 2-3 business days
  • Your power system stays operational – no extended downtime
  • Maintains your renewable energy investment

Secondary Resolution: Refund (Limited Circumstances)

Refunds are provided only in the following situations:

  • Replacement not available – Product discontinued or out of stock for extended period (4+ weeks)
  • Customer requests refund after verified defect – Customer has lost confidence in the product or brand
  • Item defective before installation – Product never put into service
  • Safety concern – Customer has legitimate safety concerns with the product model

Refund amount: Full purchase price of the defective product (excluding shipping costs unless shipping damage caused the defect)

Refund timeline: Refunds will be processed within 7-10 business days of approval, issued via bank transfer to the original payment account

8. Warranty vs. Return Policy

This return policy covers defects discovered within 48 hours of delivery.

Warranty service includes free replacement of defective components (BMS, wiring, cells) and on-site repair by certified technicians where applicable. Contact us at info@lithiumbatteries.com.ng for warranty claims.

9. Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Clearance or final sale items (marked as non-returnable at time of purchase)
  • Custom-configured or specially ordered products
  • Products purchased through third-party resellers (must contact original seller)
  • Items with removed or tampered serial numbers or barcodes

10. Our Commitment to Quality

We are committed to providing genuine, high-quality lithium batteries, inverters, and solar panels. Every product we sell comes with:

  • Full traceability – Each battery includes cell QR codes and test certificates
  • Complete documentation – Battery pack data sheets, aging test reports, and installation guides
  • Local support – Real people in Nigeria who answer your calls and messages
  • Technical expertise – Our team can help with system sizing, installation, and troubleshooting

We use these batteries ourselves in our own operations, so we understand what works in Nigerian conditions. If something goes wrong, we’re here to make it right.

11. Contact Information

For returns, warranty claims, or any questions about this policy:

Email: info@lithiumbatteries.com.ng
WhatsApp: +234-809-988-9885
Website: www.lithiumbatteries.com.ng
Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM WAT
Location: Port Harcourt, Rivers State, Nigeria (serving nationwide)

12. Policy Updates

This Return and Refund Policy may be updated periodically to reflect changes in our operations, product lines, or regulatory requirements. The ‘Last Updated’ date at the top of this document indicates the most recent revision.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage customers to review this policy periodically.

For questions about policy changes, contact us at info@lithiumbatteries.com.ng.

Lithium Battery Depot Ltd