Last updated: 25 June 2026

This Warranty Policy explains the cover that applies to products you buy from Lithium Battery Depot Ltd and to installation work we carry out. It forms part of our Terms and Conditions.

How our warranty works

The products we sell are covered by a pass-through manufacturer’s warranty. This means the warranty is provided by the manufacturer of the product, and we help you make and manage your claim.

Default warranty periods, from the date of purchase, are:

  • Lithium (LiFePO4) batteries: 3 years
  • Inverters: 1 year
  • Solar panels and other components: as stated by the manufacturer at the point of sale
  • Installation workmanship (where we install the system): covered against faults in our installation work for the period stated on your invoice

Where a specific product carries a different warranty period from the manufacturer, the period stated on your invoice or quote for that product applies.

Products that we manufacture under our own brand in the future will carry their own warranty terms, which we will publish at that time.

Conditions of warranty

For your warranty to be valid:

  • The system must be installed by us or by an installer we have approved. Warranty cover does not apply to systems installed by anyone we did not approve.
  • You must keep your proof of purchase (invoice or receipt).
  • The product must have been used in line with the manufacturer’s instructions and any guidance we provided.

What is not covered

The warranty does not cover:

  • Damage caused by misuse, abuse, accident, or neglect.
  • Faults caused by incorrect installation, or by installation carried out by someone we did not approve.
  • Problems caused by wrong system sizing or design done by you or a third party.
  • Damage from power surges, lightning, flooding, fire, or other acts of nature.
  • Damage caused by connecting incompatible or faulty equipment to the system.
  • Unauthorised repairs, modifications, or tampering.
  • Normal wear and tear, and the gradual, expected reduction in battery capacity that is normal for lithium batteries over time.
  • Cosmetic damage that does not affect performance.
  • Consumable parts.
  • Products where the serial number has been removed, altered, or made unreadable.
  • Use of the product outside the manufacturer’s stated specifications.

How to make a warranty claim

  1. Contact us by phone, WhatsApp, or email with your proof of purchase and a description of the fault. Photos or a short video help us assess the problem quickly.
  2. We will guide you on the next step. The faulty item is returned to us, either by you dropping it off at our Port Harcourt office or by a pickup we arrange together.
  3. We will inspect the item, or send it to the manufacturer for assessment where needed.
  4. If the fault is confirmed as a manufacturing defect covered by the warranty, we will repair or replace the item, in line with the manufacturer’s warranty terms.

We will keep you updated through the process. Some claims that need manufacturer assessment may take time, and we will give you a realistic timeline.

Contact us

  • Email: info@lithiumbatteries.com.ng
  • Phone / WhatsApp: +234 809 988 9885
  • Address: Suite A3-B1, Lenu Mall, Sani Abacha Road, GRA, Port Harcourt, Rivers State, Nigeria